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L2 End User Support Specialist with German
Firma: Luxoft miejsce pracy: Wroclaw
L2 End User Support Specialist with German
[online recruitment]
[online recruitment]
Location: Wroclaw
Reference number: VR-63740
Project Description:
The IT service desk is responsible for providing End User Support for all bank employees globally. Focus area is to handle incident life cycle promptly & efficiently for Infra related issues and most importantly, enhance user experience.
Responsibilities
- Act as Expert and making sure all End users tickets to be resolved with Technology Service Desk.
- Swift troubleshoot experience with WIFI, printing, network issues, shared drives /mailboxes
- Act as Expert and making sure all End users tickets to be resolved with Technology Service Desk
- Root cause analysis, attend weekly global call with L2 / L3 and Engineering
- Liaise with Product Owner or Engineering
- Confident communicator that can explain technology to non-technical audience by understanding client needs and translating this into products and services
- Define workarounds for known errors and initiate process improvements
- Provide workstation support (Thin Clients, DTP desktops/notebooks, Bring Your Own Device as well as Mobile Devices)
- Assist with Desktop Virtualization projects as in BOYD/ iPads / Remote Connection solutions
- Support two-factor authentication based on a user certificate with keys stored in secure hardware features (BYOD)
Skills
- Ideally 5+ years of End User support experience, preferably in a large organization
- Proficient in German language (Verbal/Written)
- Very good English language (Verbal/Written)
- Hands on experience on application level troubleshooting *Profound experience in MS Office 2010 application suite (MS Project, PowerPoint, Access, Excel 64 bit, Word, OneNote, Outlook), Office 365, Splunk, Citrix and Skype for Business
- Hands on experience in troubleshooting Password, Windows 10/ 7 and 2016, MS Outlook, O365, Skype and mobility products for end user applications
- Knowledge of ticketing tool (GSNOW or any other)
- Strong team player with service-oriented attitude and customer focus
- Demonstrates analytical, problem solving and documentation skills
Our offer
Career and Professional Development- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Please send your CV with consent for processing your personal data for recruitment purposes using the below button
APPLY
Praca dolnośląskie
Praca Wleń
Praca L2 End User Support Specialist with German
Praca Wrocław
Luxoft
PUP Wrocisławice
Praca Lubomierz
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Data dodania: 02-07-2021
Wyświetleń: 252
Wyświetleń: 252