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Your role

Are you passionate about sustaining and improving the quality of systems? Do you want to be involved in IT Service Management in a large scale IT-landscape? We're looking for IT experts like you helping us in:

• Taking ownership of the applications and services, managing and/or supporting all service lifecycle phases, based on ITIL* industry standard
• Acting as the main point of contact towards external stakeholders and requests
• Ensuring that services are and remain compliant to Banking Enterprise Requirements and Standards
• Managing audit and risk assessments and their remediation
• Interacting with Software Product Managers, Project Teams, Business and all other stakeholders to ensure high quality in the bank IT estate
• Participating in a supportive and proactive Software Asset Manager community

You have:

• a bachelor's degree in computer science, computer engineering, management information systems, related discipline or equivalent experience
• hands-on experience in ITIL/IT Service Management in a highly regulated and complex area
• good communication skills to be able to reach out to the various stakeholders
• willingness and background to understand the various business and technical aspects of your applications
• ability to build up know-how in architecture, concepts, technologies and technical implementation

You are:

• a self-starter, keen to work in a small team
• ready to take responsibility
• proactive and resilient to ensure goals are met
• willing to perform administrative tasks and processes as well
• acting as an IT expert and all-rounder always tackling new challenges
• fluent in English