Strona główna

Manages a team of accounting specialists. Coordinates work assignment and monitorsnprogress. Guides and motivates team members. Ensures smooth service delivery in accordance with the agreed SLA’s.

• Participates in transition of the accounting process: transfers knowledge, creates process documentation, trains team members
• Manages a team of accounting specialists (includes recruiting, performance review, motivation, career development, etc.)
• Distributes and monitors workload
• Maintains backup structure in the team
• Maintains proper knowledge level of the team
• Monitors metrics and takes action to prevent backlogs and corrective actions in case metrics are not met
• Creates, revises and proposes updates to process documentation
• Identifies areas of improvement and takes part in quality and training initiatives (error analysis, CSAT results, etc.)
• Takes part in calls with client, business partners and process leads
• Populates and analyzes reports
• Provides new hires and refreshers trainings in the area of expertise
• Performs various accounting activities
• Responds to queries from vendors, customers and local finance teams by phone and email
• Participates in internal and external audits
• Ensures compliance with all company policies