Strona główna

Responsibilities:

1) Provide requested services to customers as a part of the Service Catalogue:

• Review and provide information about the situation status of their orders, deliveries, and invoices data,
• Monitor customer compliance to agreed logistic trade terms,
• Provide logistic or descriptive information of products
• Inform the customer about the out of stock proactively and when orders are affected clarifying the solution date
• Manage the unloading time slots with customers,
• Solve customer issues within a given/ agreed time frame,

2)Ensure proper Master Data:

• Coordinate Master Data requests from customers/ other functions,
• Follow up if needed with the customer regarding product & price lists for master data updates,
• Maintenance of customer contacts,

3) Support proper Order Management process:

• Review blocked orders for delivery for certain scenarios, e.g., minimum order quantity, requested delivery date, etc. with the customer and in cooperation with the Order Validation Specialist,
• Monitor that customers place orders according to the agreed schedule and rules,
• Communicate proactively about order changes, short orders, and shipment/warehouse delays,

4) Support proper Claims Management process:

• Contribute to the proper return process by clear rules agreement or direct contact with the customer if needed,
• Claims resolution communication (pricing, logistic) to customers as per Customer Service Catalogue,
• Deal with escalations from price and logistic Claims Specialists,
• Liaise with the Stock Management Specialist and/or 3^rd Party Logistic Providers for urgent delivery issues,
• Support resolution and closure of invalid claims,

5) Support Cash Collection & Credit Management activities:

• Follow up on escalated overdue invoices with the customer,
• Work closely with sales and business teams to ensure complete, timely, and accurate receipt of remit advice and escalation when needed.

Our Requirements:

• Knowledge of Spanish at min. C1 level and English at min. B2 level,
• Customer Focus (focus on external and internal customers),
• Bias for action (focus on results and use of intelligent risk-taking),
• Team Alignment (team player; supports and respects others),
• Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise),
• Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow),
• Good communication skills, ability to cooperate with external and internal customers,
• Proactive problem solving and decision-making ability,
• Ability to work with various IT applications (SAP, PEGA, AR Collect, reporting tools, etc.).

We offer:

• Possibility of submitting a request for Private Medical services with Luxmed,
• Possibility of submitting the request for group life insurance (co-financed),
• Possibility of submitting the request for Benefit Multisport (co-financed),
• Additional holidays dependent on your tenure in the Company up to 4 days per year,
• Biking Policy.